Some Good news - emails

We think that we can create new domains for email and thus the sites can start receiving emails again. We will have to do this one by one but we are about to start.

Update to the down date

The server has now been down just over 24 hours.

The Good News:


The Bad News:

The server is down.

By 10 we are going to find a new company to host our server and will start moving the site, Cleint sites first.

Hopefully the server today will be up and we can do a more leisurely move rather than an evacuation.


Again, to our clients, I'm so very sorry. And thank you for being so very understanding

Goodnight Cruel Internet

Its twenty past midnight.. after my last call... this time to the Philippines via the 1and1 head office I get the same old bull.

Meh...

1and1 server down problem update 19.10

Still no joy, I cannot believe. This is the worst customer service of any company I have ever dealth with, ever. including Orange, Sky and even Compuserve.

1and1 server down problem update 17.20

I have spoken to the head office in Germany, of United Internet.

They were no help. It seems that nobody in America, Germany or the Philippines can communicate directly with the UK server cluster.

I just got the phone again to the Philipines. Everything is saying its being worked on, but the evidence doesn't suggest that.

The feeling of helplessness is maddening!

Yadabyte Server Issues

Its been a hell of a day. Our server went down this morning and hasn't been up since.

These things happen - although this happened to us in many years of serving; when it did go bad it went it in spades.

But whats been really terrible is the appalling support that www.1and1.co.uk internet have been providing us. We have been lied to, passed all around the globe between the Philippines and basically treated as worthless - which considering the large amount of money we pay them is even more frustrating.

1and1 are supposed to be the biggest ISP in Europe, and they are pretty big in the states too. They guarantee great uptime and speed but I guess when it comes to it, as a company you need to get judged by how you deal with the bad times too.

Clients have been understandably calling us all day to get the low down and I have been unable to give them any real information, its been stressful to say the least.

One of the real issues I have with them today is the fact that their entire support infrastructure has no connection with the hardware, as in the servers. So the guys and gals in the Philipines cant do anything about the hardware issues, like we are having.

• At 8 am we were told to call back in 30 mins.
• We call back they have no idea about it, but then escalate it.
• We call back again, another escalation ; by 10am uk were were supposedly at the highest level.
• Then we get told its a problem with UDP flooding (we didn't think that made sense)
• Then we get told its a BILLING ISSUE - I cant believe this so chase it up with their accounts department. No billing problem - what ind of internet system allows such misinformation?
• We can see now that they are doing something on the server. not sure what but now, over 12 hours after the initial report maybe we will have our sites, and most importantly our client sites, back up.

Stay tunes... and if this has affected you... sorry

Mat